Dear Customer,

First-class quality service is our #1 goal. You should have courteous service with every visit or telephone call. If you have any comments we want to hear from you. Your opinions are important to us because we want to provide you with the very best service possible. Thank you for taking the time to let us know how we did.

The Customer Service Surveys are for comments regarding the level of customer service you received when you contacted the DMV in person or by phone. Please feel free to complete either of these surveys.

Customer Comments Forms:
(see instructions below)

Field Office Customer Comments Form

Telephone Customer Comments Form

Instructions:

Adobe Acrobat Reader.

The DMV surveys above are available in Adobe Portable Document Format (PDF) only. You need Adobe Acrobat Reader.

• Filling Out the Form.
  Key the data, print, then mail or FAX. The FAX number is (916) 657-1285. The mailing address is:

Office of the Director
Department of Motor Vehicles
P.O. Box 932328
Sacramento, CA 94299-9982

IMPORTANT: To ensure that all comments are readable, the comments field of these forms are limited to a specific number of characters. You may need to write some of your comments on an attachment, if you are not able to key all of your comments.